Management Skills
Crossland Associates Consultants specialise in continuous performance improvement within the catering, retail, manufacturing and healthcare sectors.
We provide step-by-step guidance and support in the following:
- Teamwork
- Delegation
- Time management
- Communication skills, improving internal and external communications
- Leadership skills
- Recruitment and interviewing skills
- Presentation skills
- Handling difficult people
- Customer Care
- Telephone skills
- Improving the appraisal process
- Decision Making
- Training and development
- Coaching
- Giving and Receiving Feedback
- Assertiveness
- Stress management
- Supervisory management
- Managing effective teams
- Managing change
- Performance management
- Organisational development
Training - These workshops can be a stand alone half or full day session or “mixed and matched” to suit your individual training requirements.
Teamwork
This programme will improve understanding of the benefits of good team working for both the individual and the organization, explore communication skills to enhance good teamworking, examine the range of team roles and consider building an effective team.
Delegation
This workshop will provide participants with the opportunity to discuss, share and practice techniques to cover; the benefits of, and barriers to, delegation; effects of under and over delegating; what and how to delegate.
Time management
Delegates will consider where they may waste time, recognise how to prioritise, plan the use of time and learn various time management techniques to help to manage their time more effectively.
Communication skills
Failure of communication is one of the main problems in any business and can cause loss of customers and staff disharmony within the organisation. This workshop examines why these failures occur and how to overcome the barriers to effective communication.
Leadership
The session explores the difference between management and leadership and the effect of different leadership styles.
Recruitment and interviewing skills
Appointing the wrong person to a job can be an expensive mistake. The workshop examines the pitfalls and how to avoid them.
Presentation skills
Public speaking is most people’s worst fear. This course provides some helpful techniques to overcome anxieties and provide greater confidence and skill.
Handling difficult people
Business can be retained by sensitive handling of tricky situations.
Customer Care
Everyone knows what makes for good customer service and yet very few businesses get it right. This course will make the difference.
Telephone skills
Every telephone call is an opportunity to create the right impression. Make sure your staff get it right by learning the key skills.
Appraisal
Appraisals should be a positive, motivating experience but handled badly they can have the opposite effect.
Decision making
One decision that is worth making is to book for this workshop.
Training
People learn in different ways and this course will equip delegates to recognise these differences and provide them with skills to select appropriate training methods.
Coaching
This workshop helps delegates to recognise coaching opportunities in the workplace and that it is a flexible, individual, guided activity aimed at problem solving. Feedback and communication skills are also a key element of this course.
Giving and Receiving Feedback
No-one likes to be criticised but communicated effectively people value feedback. This course aims to ensure delegates get it right.
Stress Management
Stress is one of the biggest causes of absence, this workshop aims to help delegates to recognise individual stressors and identify techniques to bring them under control. The benefits to the organisation are reduced sickness levels.