Management Skills

Training helps your employees feel motivated and valued and helps you maintain and add new skills to your business mix. With the right people with the right skills and right attitude in place, your business is well set to take advantage of future opportunities for success.

Staff who feel valued by your organisation are motivated and likely to perform better, in turn adding value to your business. Providing useful, focused training and development is key to that motivation. Many companies, whilst extremely successful, do not have the resources to run their own internal training department and this is where Crossland Associates can help.

The following list of courses available is not exhaustive, and other management/supervisor level training can be offered. These workshops can be a standalone half or full day session or “mixed and matched” to suit your individual training requirements

• Teamwork

  This programme will improve understanding of the benefits of good team working for both the individual and the organization, explore communication skills to enhance good teamworking, examine the range of team roles and consider building an effective team.

• Delegation

  This workshop will provide participants with the opportunity to discuss, share and practice techniques to cover; the benefits of, and barriers to, delegation; effects of under and over delegating; what and how to delegate.

• Time management

  Delegates will consider where they may waste time, recognise how to prioritise, plan the use of time and learn various time management techniques to help to manage their time more effectively.

• Communication skills

  Failure of communication is one of the main problems in any business and can cause loss of customers and staff disharmony within the organisation. This workshop examines why these failures occur and how to overcome the barriers to effective communication.

• Leadership

  The session explores the difference between management and leadership and the effect of different leadership styles.

• Recruitment and interviewing skills

  Appointing the wrong person to a job can be an expensive mistake. The workshop examines the pitfalls and how to avoid them.

• Presentation skills

  Public speaking is most people’s worst fear. This course provides some helpful techniques to overcome anxieties and provide greater confidence and skill.

• Handling difficult people

  Business can be retained by sensitive handling of tricky situations.

• Customer Care

  Everyone knows what makes for good customer service and yet very few businesses get it right. This course will make the difference.

• Telephone skills

  Every telephone call is an opportunity to create the right impression. Make sure your staff get it right by learning the key skills.

• Appraisal

  Appraisals should be a positive, motivating experience but handled badly they can have the opposite effect.

• Decision making

  One decision that is worth making is to book for this workshop.

• Training

  People learn in different ways and this course will equip delegates to recognise these differences and provide them with skills to select appropriate training methods.

• Coaching

  This workshop helps delegates to recognise coaching opportunities in the workplace and that it is a flexible, individual, guided activity aimed at problem solving. Feedback and communication skills are also a key element of this course.

• Giving and Receiving Feedback

  No-one likes to be criticised but communicated effectively people value feedback. This course aims to ensure delegates get it right.

• Stress Management

  Stress is one of the biggest causes of absence, this workshop aims to help delegates to recognise individual stressors and identify techniques to bring them under control. The benefits to the organisation are reduced sickness levels.